East Midlands Airport Transfers

 Yes, you can cancel your booking up to 24 hours before the scheduled pick-up time for a full refund. We are a local airport transfer company and we understand that plans change so we will try our best to make sure you are happy with our service.

 We monitor all flights to ensure that our drivers are aware of any delays. Your driver will adjust the pick-up time accordingly, so there’s no need to worry. 

 Our drivers will wait for up to 60 minutes after your flight has landed. If you are delayed longer, please inform us as soon as possible. 

 If you cannot locate your driver, please call our customer service number provided in your booking confirmation, and we will assist you immediately. 

 Although children can travel in the rear seat without a child seat, we can provide child seats upon request. Please let us know your requirements at the time of booking.  Please see below article which explains child seat law in the UK 

https://www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat

 Yes, East Midlands Airport has specific zones for picking up and dropping off passengers. The rapid drop-off zone is closest to the terminal, but there is a charge for using it. Our price for pick up and drop off will include the relevant parking fees so you won't have any further surprise payments to make.  Alternatively, there is a free drop-off zone in Long Stay 2, with a short shuttle bus ride to the terminal. 

 Yes, vehicles picking up passengers must adhere to the airport’s traffic regulations, including waiting times and designated pick-up zones. The rapid drop-off zone is strictly monitored, and drivers should not leave their vehicles unattended. 

 Absolutely. We recommend booking your taxi in advance to ensure timely service. You can pre-book online through our website or by calling our customer service team. 

 es, East Midlands Airport provides accessible facilities, including reserved parking spaces, assistance points, and wheelchair-friendly areas. If you require special assistance, please notify us in advance to ensure a comfortable journey.  Please also see the link below regarding special assistance at East Midlands Airport (EMA)

https://www.east-midlands-airport-guide.co.uk/disabled-facilities.html